FREQUENTLY ASKED QUESTIONS
Products & Formulations
Yes, without exception. All products are 100% vegan, PETA-certified cruelty-free, and developed in our labs according to the strictest clean beauty guidelines.
Our formulations are dermatologically tested and specifically developed for maximum tolerability – also ideal for very sensitive or allergy-prone skin.
We offer you all secure payment methods: PayPal, Apple Pay, Google Pay, common credit cards (Visa, Mastercard, Amex), and convenient purchase on account directly via Klarna.
As our logistics system processes orders fully automatically to guarantee handover to DHL within 24 hours, subsequent changes are unfortunately not possible.
Shipping & Delivery
Shipping within Germany takes 1–3 business days. As soon as your package leaves our distribution center, you will automatically receive an email with your DHL tracking number for seamless live tracking.
Yes. As we ship with DHL Premium, you can easily enter your desired DHL Packstation or post office along with your Postnummer as the delivery address during the checkout process.
Returns & Refunds
For strict hygiene and safety reasons, cosmetics can only be refunded if they are in their unopened, original sealed condition. Once the product seal is broken, a return is not possible.
Yes, returns within Germany are completely free of charge. You can generate a free DHL label at any time via our digital returns portal in your customer account.
Payment & Order
Products & Formulations
Yes, without exception. All products are 100% vegan, PETA-certified cruelty-free, and developed in our labs according to the strictest clean beauty guidelines.
Our formulations are dermatologically tested and specifically developed for maximum tolerability – also ideal for very sensitive or allergy-prone skin.
We offer you all secure payment methods: PayPal, Apple Pay, Google Pay, common credit cards (Visa, Mastercard, Amex), and convenient purchase on account directly via Klarna.
As our logistics system processes orders fully automatically to guarantee handover to DHL within 24 hours, subsequent changes are unfortunately not possible.
Shipping & Delivery
Shipping within Germany takes 1–3 business days. As soon as your package leaves our distribution center, you will automatically receive an email with your DHL tracking number for seamless live tracking.
Yes. As we ship with DHL Premium, you can easily enter your desired DHL Packstation or post office along with your Postnummer as the delivery address during the checkout process.
Returns & Refunds
For strict hygiene and safety reasons, cosmetics can only be refunded if they are in their unopened, original sealed condition. Once the product seal is broken, a return is not possible.
Yes, returns within Germany are completely free of charge. You can generate a free DHL label at any time via our digital returns portal in your customer account.
Payment & Order
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